All goods supplied by Berkeley Designs are subject to the following Terms & Conditions:
In these Conditions, and any Order (as defined below), the following definitions shall apply unless the context requires otherwise.
Berkeley Designs is a supplier of luxury furniture and artwork to the interior design led market. We supply goods on a trade only basis to interior designers, retailers, online dealers, the hospitality industry, property developers, and more. To apply for a Customer account, please fill in the following application form:
If you wish to place an Order, please email the Company at email@example.com, specifying the name, product code, and quantity of the Goods required. We also require confirmation of the Customer’s invoicing address and delivery address, as well as a contact name and contact telephone number for the delivery itself.
Upon confirmation of the Order, the Company will issue the Customer with an invoice for payment. Please note that the Company does not provide credit and all invoices are issued on a pro-forma basis with 7-day payment terms. After the 7-day term has expired, the Company reserves the right to cancel the Order without further notice. Please also note that payments must be made by bank transfer with cleared funds required prior to the release of any Goods.
If you wish to cancel an Order, please email the Company at firstname.lastname@example.org. Please note that Orders must be cancelled prior to release of any Goods. Any Orders cancelled after the release of Goods, will be charged for any delivery and collection charges incurred by the Company.
Due to the nature of the Goods we ask Customers to take care in opening them and ensure where possible not to rip, tear or mishandle packaging. This reduces additional risk to damage and better prepares Customers in the event of a return.
In rare instances Goods can be found damaged. As such, we ask our Customers to thoroughly inspect all Goods upon arrival. If your Goods are found to be damaged, you must sign them off as damaged on the delivery company’s Proof of Delivery and inform the Company within 24 hours of receiving your item(s). After this time period the Company cannot be held responsible for any claims relating to damage. Please note, if Goods are signed off on the delivery company’s Proof of Delivery as having been received in good condition then the Company cannot be held responsible for any claims relating to damage.
If you have damage to an Order, please email the Company at email@example.com. Upon receipt of your claim, we will arrange to have any damaged Goods repaired or replaced. In the event that the Goods cannot be repaired or replaced, the Company will provide a refund for the full amount of the Order in question.
If you want to return an order, please email the Company at firstname.lastname@example.org. All Customers have a 14-day period to return any unwanted Goods to our warehouse. Please note that for returns where this is matter of preference, for example, size, shape, aesthetics, etc., it is the Customer’s responsibility to ensure the Goods are both returned to our warehouse in their original packaging, and, in a condition that is suitable for resale. Returned Goods incur a 20% re-stocking charge. All Goods will be checked thoroughly upon return for both damage and also to ensure packaging is in suitable condition, before any refunds are processed, less the original delivery charge.
All returns, including damaged items, need to be returned in their original packaging. We cannot offer any exchanges or refunds for goods without their original packaging.
Please note that we do not accept returns on Goods that are made to order.
The Company provides a palletised delivery service, which is available on either an express 24-hour service, or an economy 48 – 72-hour service. We can also provide a 2-man delivery service to residential premises upon request. Deliveries are scheduled between 8 am and 5 pm, Monday to Friday. The Company also offers a timed delivery service where Customers can select an AM or PM delivery slot at a surcharge. Saturday deliveries are also available at a further surcharge.
Please note that where a delivery fails through no fault of the Company, any additional charges incurred, such as for returning and redelivering Goods, will be charged to Customer.
Customers can arrange collection of their Orders directly from our Birmingham warehouse by writing to us at email@example.com. We require the date of delivery and the name of the courier company that will be collecting the Goods.
We provide same day collections, between 2 pm and 4 pm, on Orders where notification has been given in writing, prior to 10:30 am. All collections arranged after this time are available for next day collection, between the hours of 12 pm and 4 pm.
We welcome the inspection of all Goods upon collection.
Although inspection is not required, we strongly recommend that the tops of all cabinet furniture pieces are inspected to ensure there is no damage to the top surface, top corners, and top edges, of each unit, as the Company does not accept liability for damage to the tops of cabinet furniture, once a piece has been collected and signed for by a third-party carrier.
The Company requires a minimum annual spend of £3,000 plus VAT for all Internet Dealing accounts. Internet Dealers must also be given express written permission by the Company prior to selling any of the Company’s products online.
Berkeley Designs reserves the right to change these terms and conditions from time to time without notice, with any and all changes having immediate effect.